All orders are shipped within 1 business day. If you have not received an order within 10 working days, please contact us
We use Australia Post as our main courier partner. Their average delivery times for parcels from time of despatch (orders are despatched within 1 business day of the order being placed) are below:
|Perth Metro Area:||1 - 2 days|
|Rest of WA:||1 - 3 days|
|Adelaide Metro Area:||2 - 4 days|
|Rest of SA:||2 - 5 days|
|Melbourne Metro Area:||2 - 4 days|
|Rest of VIC:||3 - 5 days|
|Sydney Metro Area:||2 - 4 days|
|Rest of NSW:||3 - 5 days|
|Canberra/ACT:||3 - 5 days|
|Brisbane Metro Area:||3 - 5 days|
|Rest of QLD:||4 - 7 days|
|Northern Territory:||4 - 7 days|
|Tasmania:||4 - 7 days|
Shipping is charged at a varying rate dependent on delivery location. This pricing is per complete case or part thereof. A case is predominantly determined by the weight of goods ordered, but can also be determined by the size of the goods regardless of weight (e.g. glassware). As a guideline, a case could be made up of the following types of goods:
- 24 x 330/355/375mL bottles/cans; or
- 20 x 500mL bottles/cans; or
- 12 x 750mL bottles; or
- Mix of sizes up to 20kg
The above are examples only. Final freight costs are automatically during the online checkout process. Pricing for International Beer Club Members are included as part of the listed price.
Please note, we do not currently ship outside of Australia. International purchasers must list a valid Australian address.
If the order is being sent to a non-residential address, please ensure the business/company name is included in the address details under the text field "company".
All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.
If the premises are unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up at the nearest Australia Post outlet.
Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.
Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient or the parcel not having been picked from the local Post Office a redelivery fee will be charged as well as a $10 processing and transaction fee.
Orders are despatched once processed.